Hyperlink Bibliography

Chapter 1 - Design Process and Project Management

1. Interview with Jeffrey Zeldman on Adobe.com; Also see Zeldman's book Taking Your Talent to the Web
2. Consumers and Interactive New Media: A Hierarchy of Desires by Paul Saffo

Chapter 2 - Six Principles of Good Commerce Design

1. Style vs. Design by Jefferey Zeldman on Adobe.com. (Aug. 2001)
2. Integrating User-Perceived Quality into Web Server Design by Bhatti, Bouch1, Kuchinsky.
3. Ibid.
4. Keynote Systems
5. Did Poor Usability Kill E-Commerce? by Jakob Nielsen. Alertbox, Aug. 19, 2001
6. "The Magical Number Seven, Plus or Minus Two." By George A. Miller, The Psychological Review, 1956, vol. 63, pp. 81-97.
7. Top 10 new mistakes of web design by Jakob Nielsen. Alertbox, May 30, 1999
8. Ibid
9. The Web's Identity Crisis by Mark Hurst. GoodExperience.com, January 21, 2000
10. eNormicon.com - Satire by 37 Signals, a web design firm in Chicago.

Chapter 3 - Information Design for Commerce

1. Interactivity by Design: Creating and Communicating with New Media by Ray Kristof and Amy Satran. Published by Adobe Press, 132 pages (1995). The authors operate a design firm, Ignition, who's clients include: Apple Computer, Hewlett-Packard, Macromedia and Pepsi-Cola.
2. Why Most B-To-B Sites Fail by Paul Sonderegger, Forrester Research. Dec. 1999.
3. The Inmates Are Running the Asylum : Why High Tech Products Drive Us Crazy and How To Restore The Sanity by Alan Cooper. Published by Sams, 261 pages (April 6, 1999). It's worth noting that Cooper user the word "personas" instead of "profiles."
4. "We shape our tools, and thereafter our tools shape us." From Understanding Media: The Extensions of Man by Marshall McLuhan. (New York, McGraw-Hill,1964).
5. Argus Associates was founded by Louis Rosenfeld and Peter Morville. These two guys have written just about everything worthwhile on Information Architecture. Their 1998 book Information Architecture on the World Wide Web is the bible on this subject. Published by O'Reilly ( 204 pg.)
6. "Where is the knowledge we have lost in information?" is from T.S. Eliot's play "The Rock" (1934). Stephen Wacker has written an interesting commentary called "The Promiscuity of Information" featuring this quote.

Chapter 4 - Interaction Design for Commerce

1. The Design of Everyday Things by Donald Norman (Currency/Doubleday, 1990).
2. Ibid.
3. Human Behavior and the Principle of Least Effort by George K.Zipf (Addison-Wesley, 1949). Links on Zipf.
4. End of Web Design by Jakob Nielsen. (July, 2000)
5. Influence: Science and Practice by Robert B. Cialdini. (Allyn & Bacon, 2000, 4th Edition)
6. The Need for Speed II by Zona Research.( Zona Market Bulletin, Issue 5, April, 2001).
7. Zen Mind, Beginner's Mind by Shunryu Suzuki.(Weatherhill, 1988).
8. User-Centered Information Design by Peter Merholz for Netscape.com.
9. Ibid. You might want to check out Peter's website for excellent thoughts, links and essays on information architecture and customer experience.
10. Getting Them to What They Want: Eight Best Practices to Get Users to the Content They Want (and to Content They Didn't Know They Wanted) by Erik Ojakaar and Jared M. Spool. (User Interface Engineering, 2001).
11. Holiday 2000 E-commerce: Avoiding $14 Billion in Silent Losses by Amir Rehman, Creative Good. (October, 2000)
12. Effective Use of Forms on Websites by Adam Baker. (March, 2001)
13. Autonomy
14. Retail & Media Data Overview by Christopher M. Kelley, Forrester Research. (Nov., 2000).
15. W3C's Web Accessibility Initiative, Scenarios
16. Web Accessibility for People with Disabilities by Michael Paciello
17. In his book Experience Design (New Riders, March, 2001), Nathan Shedroff explains, "Sometimes the roadblock to people being successful in an experience, isn't that they don't understand how to use the experience but that they don't understand what to expect from it or why it might be valuable to them — concerns that designers never consider since they can't imagine their audience not understanding what they are trying to accomplish."
18. User-Centered Web Design by John Cato
19. Curious Lab's Poser program

Chapter 5 - Presentation Design for Commerce

1. About Face: The Essentials of User Interface Design by Alan Cooper. (Hungry Minds, 1995).
2. The Art of UI Prototyping by Scott Berkun, UIWEB.
3. "Those are my principles, and if you donÕt like them ... well, I have others." — Groucho Marx
4. HTML Artistry: More than Code by Ardith Ibanez; or this book's sequel
5. Designing Web Graphics by Lynda Weinman
6. Web Style Guide: Basic Design Principles for Creating Web Sites by Patrick Lynch, Sarah Horton
7. Visibone Color Lab

Sites featured in this chapter

1. Amazon
2. Blue Nile
3. Christies
4. Handspring
5. Getty Images
6. Volkswagen

Chapter 6 - Site Launch and Maintenance

1. 1. The Use and Misuse of Focus Groups by Jakob Nielsen, 1997.
2. 2. Test with 5 Users by Jakob Nielsen. Alertbox, March 19, 2000
3. 3. Internet Error Prevention and Detection: How Dysfunctional Are the Fortune 100 Web Sites? by Parasoft.
4. 4. Need for Speed report by Zona Research.
5. 5. WebMonkey Browser chart, Brower articles
6. 6. HP Labs: Integrating User-Perceived Quality into Web Server Design
7. 7. A Brief History of Microsoft on the Web by Dave Kramer (1999). This short article provides a wonderful selection of humble "we goofed" anecdotes. Guess it's easy to laugh about it now.
8. 8. Beta testing your web site by Vik Chaudhary, CNet (March 9, 1999). An excellent overview of the beta testing process.
9. 9. Web Site Relaunch: Potential for User Discontent Remains High by Preston Dodd. Jupiter Research Report (Nov. 15, 2000). Requires registration.

Books mentioned in this chapter

• Normal Accidents by Charles Perrow (Princeton Univ. Press, September 1999)
• Usability Engineering by Jakob Nielsen (Morgan Kaufmann Publishers, October 1994)
• Don't Make Me Think by Stephen Krug (Que/New Riders, October 2000)
• Handbook of Usability Testing by Jeffrey Rubin (John Wiley & Sons, April 1994)

Chapter 7 - Real World Examples

• Flowerbud
• Transportation.com
• Eziba
• Photonica
• Audion by Panic
• Herman Miller Red
• Rackspace

Appendix - Commerce Design—Beyond the Browser

1. Internet Activities. Pew Internet and American Life Project Survey. (Nov-Dec, 2000).
2. The Yankee Group research report presented at Mobile.Net conference projected over 1 billion wireless devices worldwide by 2003 and more than $50 billion of commerce transactions in the U.S. will be wireless. (New York, Nov. 2000.)
3. The Multi-Channel CEO: What does it take to succeed? by Susan Reda
4. Real Time: Preparing for the Age of the Never Satisfied Customer by Regis McKenna. (Harvard Business School Press, 1997)
5. 2001 Consumer Email Study by DoubleClick
6. Mastering Mobile Site Design by Carsten Schmidt. Forrester Research (Nov., 2000)
7. Microsoft TV Design Guidelines
8. Designing for Interactive Television by Whitney Quesenbery and Todd Reichart, Cognetics Corporation.